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The Travel and Tourism Division of Morpace assists hotels in improving overall customer satisfaction. We provide actionable data and solutions based recommendations. Through our efficient processes and advanced technologies, we ensure that your project will be delivered on time and with the highest degree of accuracy. Our service-oriented team is committed to exceed your expectations.

Research studies include:

  • Guest Satisfaction
  • Employee Satisfaction
  • Meeting Planner Satisfaction
  • Brand Awareness and Positioning
  • Benchmarking
  • Mystery Shopper

Why choose us?

  • Morpace has extensive experience in the hotel industry with a comprehensive understanding of customer expectations and hotel operations.
  • We offer our clients real time electronic or web based data and interactive reporting capabilities that accommodate custom report creation.
  • Our data collection and data processing are conducted in-house ensuring the highest degree of accuracy and reduction of cycle time in report production.
  • We create the Guest Experience Model (GEM) which defines the basic requirements, differentiators from competitors and the key drivers of delighting customers.
  • We identify and measure key components of the meeting planner's entire experience from booking to departure, resulting in repeat business.
  • A comprehensive mystery shopper program is conducted to establish customer service guidelines, monitor and reward excellent performance.
  • We work with you to implement solutions and improve customer satisfaction. Using our systematic improvement approach we assist in facilitating meetings to analyze the root cause of the issue, brainstorm solutions and develop an action plan. In addition, we monitor the progress of each team.
  • A customer satisfaction survey is administered on a regular basis which provides feedback for continuous product and service improvements.
  • Morpace is a service-oriented company. We develop relationships with our clients, which enable us to provide insight into their business and solutions to their problems.

Please contact Morpace for a deep understanding of client issues in many related travel sectors including destinations, properties and entertainment. Our experience includes segmentation, positioning and product development creatively applying the right  qualitative and quantitative  tools.