Reflecting our own dedication to quality and recognizing our clientsdemand for the highest standards in quality and consistency, Morpace was awarded the internationally recognized and respected ISO 9001:2008 Certification in May 2003. The ISO 9001:20008 standard provides for an internationally recognized quality management system that requires companies to define, implement, monitor and continually improve processes that will satisfy customers' requirements and lead to quality products and services.

Our clients depend on Morpace to deliver the highest-quality products and services, we provide consultancy that fully meets and exceeds their expectations. This includes not only the standard measures of quality, such as on-time delivery of accurate products, services and information, but also many other areas that enhance client experience with Morpace.

ISO 9001:2008 comprises a complete quality management system, including the following:

• Supplier selection and management
  
• Internal and external communications
  
• Clearly defined requirements and expectations
  
• Identifying, documenting and implementing the most efficient and effective methods of operation
• Monitoring, measuring and reacting to client satisfaction and feedback
  
• Inspection and testing at appropriate phases of operations
  
• Monitoring, measuring and continually improving processes
  
• Proactively seeking opportunities for improvement rather than reacting to problems
  
• Upper management involvement in the quality management system
  

To become ISO 9001:2008 certified, Morpace participated in an extensive third-party, independent audit of all client-related processes. To maintain the certification, the processes are audited every six months to ensure the system continues to operate at this high level of quality and improves based on monitoring, measuring and client feedback. Because a third-party registrar audits our quality management system, clients are assured of our ability to continue to meet and exceed their requirements.